The Heldrich Center was selected by the New Jersey Department of Labor and Workforce Development (NJDOL) to analyze the Workforce Innovation and Opportunity Act (WIOA) Title I services delivered from July 1, 2020, to June 30, 2021. The study encompassed all three WIOA Title I main populations — adult, dislocated worker, and youth services — and examined both career and training services. The goal of this study was to determine how NJDOL and local areas adapted services to virtual, remote, or hybrid formats to accommodate the influx of job seekers and the public health directives at that time and how virtual and remote services affected overall WIOA Title I services.