Suddenly Virtual

July 23, 2021

Suddenly Virtual is a series of products highlighting the challenges facing the public workforce system during the COVID-19 pandemic and how frontline staff are stepping up to solve those challenges.

The Suddenly Virtual series began in March 2020 at the start of the global pandemic when public workforce staff were suddenly forced into virtual operations. Suddenly Virtual explores how the public workforce system responded to COVID-19 and the need to offer virtual services through remote teams. The series offers technological tools, tips, and strategies that could be employed by the public workforce system to reach virtual customers more efficiently and effectively. Through multi-state surveys, roundtable discussions, and other direct contact with the field, researchers wrote and published issue briefs, blog posts, and toolkits to quickly share what is happening in the field and identify challenges, opportunities, and recommendations for immediate action.

Suddenly Virtual is a series of 4 issue briefs, 3 toolkits, and 11 Medium blog posts, supported by an online Community of Practice, which aims to provide additional online professional development opportunities for public workforce system staff.

Products

Issue Briefs

Delivering Workforce Services in the COVID-19 Environment

A Practical Guide for Frontline Service Providers During the COVID-19 Pandemic

Workforce Services, Eight Weeks Later

Suddenly Virtual: A Review of Workforce Area Websites in Connecticut, New Jersey, New York, and Pennsylvania

Blog Posts 

Frontline Workforce Staff and Job Seekers Need Essential Technology Tools Now More than Ever

Suddenly Virtual: Delivering Workforce Services in the COVID-19 Environment

Suddenly Virtual: A Practical Guide for Frontline Service Providers During the COVID-19 Pandemic

Suddenly Virtual: Introducing the Virtual Services Toolkit: The Basics

Suddenly Virtual: How Texting Can Enhance Public Workforce Service Delivery

Suddenly Virtual: The Importance of Making Virtual Tools Accessible for People with Disabilities

Suddenly Virtual: Workforce Services, Eight Weeks Later

Suddenly Virtual: A Review of Workforce Area Websites in Connecticut, New Jersey, New York, and Pennsylvania

Suddenly Virtual: Using Text-based Courses to Provide Remote Workforce Services

Microlearning Strategies: Another Approach to Virtual Workshop Delivery

Suddenly Virtual: Using Online Scheduling Services to Make Customer Appointments

Practical Toolkits

Virtual Services Toolkit: The Basics

Suddenly Virtual: Accessibility in a Virtual Environment

Suddenly Virtual: Using Text-Based Courses to Provide Remote Workforce Services