Details findings from a process evaluation by JBS International, Inc. of Disability Benefits 101 (DB101) Information Services programs in California, New Jersey, Michigan, Minnesota, and Arizona. These web-based programs are designed to assist people with disabilities by improving their access to employment and disability benefits. Describes key features of the DB101 Web sites in each state and the implementation process used by each state, and discusses the proposed and actual users of each site. Finally, provides recommendations for changes in approach, management, data collection strategies, activities, features, or other means to maximize the utilization, access, content, utility, and effectiveness of DB101 in each state as well as across all states.